Delete your account and data

How to request deletion

Email hello@medicose.app from the address you use to sign in to Medicose, with the subject “Delete my Medicose account”. That link opens a prefilled message.

We ask you to send it from your account address so we can confirm the request is really yours. If you can no longer access that mailbox, write to us anyway and we will find another way to verify you before deleting anything. We do not charge for this and you do not need to give a reason.

What gets deleted

• Your login and profile — email address, display name, phone number if you added one.
• Every medication you added, including schedules, instructions, and refill counts.
• Your full dose history — every taken, skipped, snoozed, and missed dose.
• Any managed profiles you created for someone you care for, and their medications and history.
• Your Care Circle — your membership, roles, alert preferences, and any invitations you issued.
• The push notification tokens for every device you signed in on.

Deletion is permanent. There is no undo and we cannot restore the history afterwards, so export or screenshot anything you want to keep first.

What we may keep, and for how long

• Nothing routine. We keep no shadow copy of your medications or dose history for our own purposes.
• Support correspondence — the email you send us is kept for up to 12 months as the record that the request was made and actioned.
• Legally required records — where the law obliges us to retain something, we keep only that, for only as long as required.
• Provider backups — encrypted backups held by our infrastructure provider expire on their own rolling schedule, within 90 days, and are not accessible for normal use.

How long it takes

We acknowledge your request within 5 working days and complete the deletion within 30 days of verifying it. You will get a confirmation email when it is done.

If you only want to delete some of it

You do not have to close the account to remove data. In the app, removing a medicine from your list deletes that medicine and stops its reminders, though the dose history it already produced is kept. Signing out on a device removes that device’s push token.

To have a Care Circle member’s access revoked, or to erase your dose history while keeping the account, email hello@medicose.app — neither is available from inside the app yet, so we do it for you on request.

Questions

Email hello@medicose.app. Our Privacy Policy explains what we collect and why.